When can I expect my order?
Contiguous U.S.: 3-5 business days ( with tracking number)
Non-Contiguous U.S. (PR, HI, AK): 15-20 business days
Australia, UK, Indonesia, New Zealand, Singapore, Malaysia, Canada: 7-15 business days
Mexico: 10-14 business days
Europe: 7-15 business days
Other International: 9-21 business days*
For custom orders please allow one to three weeks to process depending on your order, as I am the only one who makes the pieces.
Can I track my order?
Items are shipped through US post using the first-class service that include a tracking number. That is the lowest rate. If you prefer fast shipping, please contact me before you purchase.
International shipping, customs and taxes : we use the standard regular shipping that does not include a tracking number. Feel free to contact me for an additional postal charges before placing the order. Buyers are responsible for any customs and import taxes that may apply. That also may cause the delay.
What is your return policy?
No returns or exchanges. All pieces are final sale. If a defect is found within 3 days of receiving your piece, a repair will be offered. The customer is responsible for return shipping. We are not responsible for returned items lost or damaged in shipping, so we highly recommend sending returns with insurance and tracking number.
Please note that most of the accessories involve small crystal details and are therefore more fragile than solid metal and cast jewelry. While wearable, each piece should be treated with care.
Gift wrapping and packaging
Every order is packaged ready for gift giving and it comes with a handwritten card by Pheren. You can request a special note for the card.