When can I expect my order?
Contiguous U.S.: 3-7 business days
Non-Contiguous U.S. (PR, HI, AK): 15-20 business days
Australia, UK, Indonesia, New Zealand, Singapore, Malaysia, Canada: 7-15 business days
Mexico: 10-14 business days
Europe: 7-15 business days
Other International: 9-21 business days*
International Tracking is available with additional fee US$11.70
* International orders can take longer depending on customs. If your International order takes more than 25 business days, feel free to email firstname.lastname@example.org
What is your return policy?
No returns or exchanges. All pieces are final sale. If a defect is found within 3 days of receiving your piece, a repair will be offered. The customer is responsible for return shipping. We are not responsible for returned items lost or damaged in shipping, so we highly recommend sending returns with insurance and tracking number.
Please note that most of the accessories involve small crystal details and are therefore more fragile than solid metal and cast jewelry. While wearable, each piece should be treated with care.
How long will it take to ship the item?
All items are made to order, please allow one to three weeks for delivery depending on your order, as I am the only one who makes the pieces.
Gift wrapping and packaging
Every order is packaged ready for gift giving. And it comes with a pop up handwritten card by Pheren. You can request a special note for the card.